Pickup Items and Placement Requirements
We attempt to maintain the same scheduled service days unless otherwise noted. It is difficult to duplicate pickup times due to uncontrollable circumstances that we may encounter day to day. To help ensure pickup, please have your trash and recycling staged and ready for pickup by 5:00 a.m. on collection day or the night before.

Reminder: For safety reasons, trash placed out in bags weighing in excess of 50 pounds and brush longer than four feet in length or six inches in diameter will not be picked up.

Cancellations and Delays
AAA Recycling and Trash Removal Services may need to cancel or delay collection services due to weather, disasters, acts of God, or emergencies of uncontrollable circumstances. Areas that remain unserviceable will be delayed until it is determined that our crews can operate safely and unobstructed.  When delays in service occur, our crews will run all accessible routes as normal and continue into the next day until the route is complete. 

For up to date information concerning delays and cancellations, please call our customer service center at (703) 818-8222. We will make every effort to provide service as conditions allow. There will be no adjustment made to your bill for service cancellations or delays due to situation out of our control (weather, unsafe road conditions, etc.).

Holidays
To allow our employees to spend time with their families, we do not provide service on Thanksgiving, Christmas, and New Years day. Depending on landfill and transfer station availability, we may be closed on other holidays as well. If your service day falls on a holiday, please call our customer service center for updates at (703) 818-8222.

AAA Will Not Pickup The Following Items:

• Flammable products
• Oil, paint cans
• Tires
• Animal carcasses
• Manure
• Tree stumps
• Dirt
• Stone
• Rock
• Brick
• Lead
• Acid or wet cell batteries
• Railroad ties
• Toxic materials
• Bio-hazardous material’s or waste
• Propane, oxygen and helium tanks
• Items containing gas or oil
• Explosives
• Live ammunition or weapons
• Large amounts of animal waste
• Oversized brush
• Longer than four feet in length or six inches in diameter.
• Bags that weigh more than 50 pounds
• Items that cannot be safely loaded by our crews for removal
• Items that may damage our hauling equipment

Construction debris is considered a special pickup, which is listed below underneath 'Special Pickup'.

Scope of Our Responsibility
AAA Recycling and Trash Removal Services will not be responsible for any items, large or small, left within 10 feet of curb line. AAA Trash is also not responsible for personal trash cans or lids (with the exception of the very durable AAA Trash wheeled and RecycleBank carts that have been assigned to you) or cans that are packed too tightly.

Safety Considerations
Tying lids to trash container may endanger our employees. Sharp objects, such as needles, razor blades, and knives, should be placed inside of durable plastic bottles, sealed with tape, placed in the trash and marked accordingly.  Since ashes remain hot for several days, store them in a metal container outside of your house for a week prior to putting them out for pickup.

Other Considerations
Do not store valuable or important items in plastic trash bags. It is too easy for you to mix up the trash. Please use common sense in leaving items near your trash can on collection days. Our crews are trained to do a thorough job. Therefore, anything left within 10 feet of collection area or curb line may be collected as trash. Display your address prominently at your service location. This not only aids our collection crews, but emergency vehicles as well.

Billing Statements
Bills are mailed every three months and payment is due 15 days from invoice date. If service is interrupted due to delinquent status a $35.00 reinstatement fee will be assessed to your account. 

Payments
There is a $25.00 fee for all returned checks, so be sure to:

• Make check payable to AAA Recycling and Trash Removal Services
• Write your account number and service address on the check. Please remember to sign your check.
• We do accept MasterCard, VISA, Discover, American Express, or electronic payments from your bank account. Click here to make an online payment, or by phone at (414) 692-9729.

Please mail all checks in remittance envelope as our route crews are not authorized to handle payments. Payments may be dropped in our payment box at our main office located at 4619 West Ox Road, Fairfax, Virginia 22030, directly across from the Fairfax County I-66 Landfill/Transfer Station. No adjustments will be made to your bill without prior approval from the office of AAA Recycling and Trash Removal Services.

Rates and Charges
We will provide 30-day written notice in the event of a rate increase and it will become effective as of the date stated in your notification. Invoices will be adjusted for the increase even if prepayment has been made at the previous rate.

Charges: 

• Returned checks: $25.00 
• Special pickups: $50.00 minimum charge
• Equipment collection and reconditioning fee when service is cancelled and equipment is recovered: up to $45.00
• Recycling commodity surcharge: up to $1.60 per month
• Fuel and environmental fee: up to $15.00 per month
• Fuel is a calculation of the current market rate as published monthly on the Department of Energy’s website.
• Damaged cart: There is no fee for a damaged cart exchange unless it was caused by customer neglect.
• Trash cart delivery to new customers: $25.00
• Each additional trash cart: $5.00 per month
• Clean cart swap out: $25.00
• Recycle bin purchase: $5.00
• If you choose to keep it once we have delivered a RecycleBank cart.
• Coverage of lost property: $100.00
• If our equipment is not able to be recovered upon cancelation of service.

Service Cancellation
You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Written notifications are not accepted, as we must arrange to remove our equipment. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. Upon cancellation of service, the trash cart and bin will be scheduled for removal and an equipment collection and reconditioning fee of up to $45.00 will be applied to your account. If the equipment is not recovered, or is lost or stolen, then the account will be charged $100.00 to cover the cost of our lost property. Refunds due will processed within 60 days of cancellation.

Special Pickup
Our crews will collect all the household trash that is generated weekly by our customers and placed at the curb. For all other household items such as, cleanout, appliances, furniture, construction material, and other large or bulky miscellaneous items require special attention. Please call us at (703) 818-8222 or click here to schedule your pickup of these items. There is a minimum charge of $50.00 for special pickups.

Recycling
AAA provides curbside single-stream recycling.

Acceptable items:

• Plastic #1-7
• Cans
• Glass bottles and jars
• Mixed paper
• Junk Mail
• Magazines, catalogs, newspapers, phone books
• Cereal and cracker boxes
• Wax coated paper (milk cartons)
• Flattened cardboard (3 feet x 3 feet or smaller)

Unacceptable items:

• Light bulbs
• Ceramic dishes
• Cookware
• Pizza boxes
• Styrofoam
• Packing materials
• Plastic bags
• Aluminum foil or foil pie pans

Please visit your county’s website for more details. Currently, AAA Recycling and Trash Removal Services is offering the RecycleBank Rewards Program in some service areas.

Yard Waste Collection
All yard waste to be collected must be prepared accordingly and placed to the curb for collection. Please check your county office for information specific to your area. 

Prince William County residents may place yard waste out year-round with the trash. 

Fairfax and Loudoun County residents must place it out separately from March 1-December 24. 

Note:  Composting, chipping and mulching are great ways to recycle your yard waste. These products can be used to improve the overall health of your lawn and garden. It is our goal to pickup what is set out for collection but during peaks in yard waste production, we may choose to limit collection to 20 bags of yard waste per pickup day. 

• Brush and limbs must be cut into 4-foot lengths, bundled with rope or twine and should not exceed 50 pounds.
• In Loudoun County: grass clippings, leaves and twigs can be placed in paper bags or personal containers.
• In Fairfax County: grass clippings, leaves and twigs can be placed in paper bags, personal containers, clear plastic bags or black plastic bags marked with an “X”. 
• Tree limbs that are larger than 6 inches in diameter and 4 feet in length will not be collected. 
• All unbundled brush will be considered a special pickup.

Please call our office at (703) 818-8222 or click here to schedule your pickup of these items. The minimum charge for a special pickup is $50.00.

Christmas trees pickup: We provide a special collection for Christmas trees up to 8 feet long on the first two Wednesdays in January. Please remove all decorations and tinsel before placing at the curb.  Any trees not picked up by the second Wednesday in January will be collected with the trash starting the following week.